2. Refund Process

2.1 Requesting a Refund

To initiate a refund, please contact our customer service team at support@germancarpimps.co.ke or call us at 0795 766 139 with the following details:

• Your order number
• Proof of purchase (receipt or invoice)
• A brief explanation of the issue

2.2 Product Inspection

Once your refund request is received, we may ask you to return the product for inspection. After evaluating the returned item, we will notify you of the approval or rejection of your refund request.

2.3 Refund Approval

If your refund is approved, the refund will be processed and credited to your original payment method within [7-14 business days].

3. Conditions for Returns and Refunds

3.1 Return Shipping Costs

• If the return is due to a mistake on our part (e.g., wrong item sent, defective product), we will cover the return shipping cost.
• If the return is for other reasons (e.g., change of mind), the customer will bear the return shipping cost.

3.2 Returned Product Condition

To be eligible for a refund, the product must be returned in its original condition, including packaging, accessories, and documentation.

4. Refund Exclusions

Refunds will not be issued if:

• The product is returned after the specified return period.
• The product shows signs of use, damage, or tampering not caused by us.
• The product was purchased as a non-returnable item.

5. Late or Missing Refunds

If you haven’t received a refund after the stated processing time, please:

• Check your bank account or payment method statement.
• Contact your payment provider, as it may take time for the refund to be processed.
• If the issue persists, contact us at [Email Address] or [Phone Number] for assistance.

6. Exchange Policy

If you prefer an exchange instead of a refund, we are happy to assist, provided the product meets the return criteria. Exchanges are subject to product availability.