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Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

We offer several shipping options, including standard and express delivery, to suit your needs. Our shipping partners ensure reliable and timely delivery across Kenya and beyond.

Do You Ship Internationally?

Yes, we offer international shipping for select products. Please contact us directly for more details on international delivery options and associated costs.

How Long Will It Take To Get My Package?

Delivery times depend on your location and the shipping method chosen.

  • Standard Shipping: 3–7 business days within Kenya.
  • Express Shipping: 1–3 business days within Kenya.
    For international orders, delivery may take longer, but we will provide tracking information to keep you updated.

PAYMENT

What Payment Methods Are Accepted?

We accept various payment methods for your convenience, including:

  • Mobile money (e.g., M-Pesa)
  • Bank transfers
  • Credit/debit cards (Visa, MasterCard)
  • Cash on delivery for select locations

Is Buying On-Line Safe?

Absolutely! We prioritize your security by using encrypted payment gateways and secure checkout processes. Your personal and payment information is protected at all times.

ORDER & RETURNS

How do I place an Order?

Placing an order is easy! Simply browse our catalog, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase. If you need assistance, our customer support team is just a call or message away.

How Can I Cancel Or Change My Order?

You can cancel or modify your order before it is shipped. Contact our support team with your order number, and we’ll assist you promptly.

Do I need an account to place an order?

No, you can shop as a guest. However, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience.

How Do I Track My Order?

You can cancel or modify your order before it is shipped. Contact our support team with your order number, and we’ll assist you promptly.

How Can I Return a Product?

Placing an order is easy! Simply browse our catalog, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase. If you need assistance, our customer support team is just a call or message away.

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